As a 2talk customer you may need to appoint an Advocate or Authorised Representative to communicate with us for a range of reasons. This could include, for example, making use of the services of a financial counsellor, using interpreters for communications, or having another family member appointed to your account.
There are two kinds of representative allowed for in the Telecommunications Consumer Protections Code (TCP)
Advocates, who can talk to the Supplier for the Customer, but are not a legal agent for the Customer.
Authorised Representatives, who are a legal agent for the Customer.
An ‘Advocate’ is someone you appoint that can deal with us on your behalf but;
(a) cannot change your account or services; and
(b) cannot act on your behalf or access your information unless you are present and agree.
An ‘Authorised Representative’ is someone you can appoint on your account that can deal with us on your behalf as your agent . This means that the Authorised Representative has the power to act and access information as if they were you. This includes making complaints, changing account details or terminating a contract.
If we are not clear whether you intend to appoint an Advocate or an Authorised Representative, we shall assume you only intend to appoint an Advocate.
We may also accept a person who holds an appropriate Power of Attorney or Guardianship Order as Advocate or Authorised Representative for a customer. Please forward a certified copy of the Power of Attorney or Guardianship Order together with our Advocate or Authorised Representative form (signed by the Attorney or Guardian for the customer). We may need to have the documents checked before we can accept the appointment.
To protect your privacy and security and to minimise the risk of fraud, our normal requirement is that this Appointment be submitted by support ticket once the form is completed. If you are unable to download and complete the form please contact Customer Services.
If you wish to appoint an Advocate or Authorised Representative to deal with us on your behalf, please:
• download and complete the Advocate and Authorised Representative form;
• sign it in the presence of a lawyer or doctor or pharmacist or Centrelink officer or member of police as witness; (you will need proof of identify to complete this step) and
• upload it via a support ticket: by logging into your 2talk account https://www.2talk.com.au/login.html
Customer Service Contact Details
Phone: 1300 215 426 (Hours: Mon-Fri 8am-4pm AEST)